I found something that doesn’t work right on the site. What should I do?
December 20, 2017 by Nicole
Please contact us and let us know. We can’t thank you enough!
How can I reschedule or cancel my booking?
December 13, 2017 by Nicole
If it is at least 24 hours before your cleaning service, log into your account and select a new date or cancel ...
What happens if my cleaning professional is running late?
December 13, 2017 by Nicole
Please note that the cleaning professional can arrive any time during the two-hour window period (8:30 to 10:30 for example). Contact ...
Can I tip my cleaning professional?
December 13, 2017 by Nicole
Tips are accepted. You can tip in cash or you can log into your account and add a tip to your booking. You can also contact ...
How can I dispute a fee or charge?
December 13, 2017 by Nicole
Please contact us so we can research and resolve the issue quickly.
Can I use my gift card towards more than one cleaning?
December 13, 2017 by Nicole
Yes, you can use your gift card until the balance is depleted. Contact us if you have any questions or ...
How does the recurring discount work?
December 13, 2017 by Nicole
Maids of Jacksonville offers weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. The recurring cleanings are ...
Can I request a particular cleaning professional?
December 13, 2017 by Nicole
If you’d like to request a specific cleaning professional, let us know. We will do our best to honor your ...
Will I get the same cleaning professional every time?
December 13, 2017 by Nicole
You may or may not get the same cleaning professional every time. It depends on the cleaning professional’s availability and ...
Why is there a two-hour window for cleaning services?
December 13, 2017 by Nicole
Our two-hour window allows us to handle the unpredictability of traffic, weather, parking, and other surprises. In addition, we have ...
